MANAGEMENT CONSULTATION

Corporate Services provides the organization:

• CONSULTATION in the development of related policies and procedures regarding utilization of EAP services by employees; intervention by managers and supervisors in assisting employees with job performance issues; adherence to confidentiality regulations.
• TECHNICAL SUPPORT with all phases of EAP implementation including annual employee orientations, on-going support with internal promotional activities and program evaluations.
• POLICY-BASED ADVICE to management, supervisors and - where appropriate - union representatives regarding the management of employees with job performance and other behavioral health problems.
• ASSISTANCE to managers and supervisors in identifying and addressing their own emotional reactions in order to minimize the possibility that they will interfere with an objective assessment of the employee's work performance.
• COORDINATION with other member services, e.g. medical, legal, human resources, to ensure a continuum and comprehensive service approach.
• ADVISEMENT AND SUPPORT when developments and events impact employee well being, and are within the EAP's professional area of expertise. We are proactive in working with organizations to minimize the adverse impact of events such as a critical or hostile incident, relocation, employee reassignment, reductions in workforce, etc.
• ANNUAL ON-SITE TRAINING for management and supervisory level staff in effective use of the EAP for dealing constructively with employee performance and personal problems.
  
  Goals and Objectives of this training are:
  
  • To recognize employee performance and personnel problems which could result in serious job performance decline and are, therefore, appropriate for referral to the EAP - with a special look at Alcohol and Other Drugs at Work.
  • To encourage supervisors and managers to refer an employee with a job performance problem(s) to the EAP.
  • To illustrate how to conduct such a referral.
  • To address the common barriers that prevent a supervisor or manager from referring an employee to the EAP.
  
  
• CRITICAL INCIDENT RESPONSE: By virtue of the diverse workforces to whom we provide services, we are experienced in assisting in the resolution of a broad range of problems. Our contracts have included municipalities (covering law enforcement personnel), medical facilities, financial institutions, human service agencies, school districts, manufacturing plants, and small businesses. Our contract organizations have utilized our services to assist employees following serious accidents, bank robberies, employee death and significant organizational upheaval.

© 2004 Corporate Services